Refund policy

To return items please send us an email to janina@nookees.com.

You have the right to return the unused goods within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the goods were delivered to you. 

In the case of a defective product we will refund the purchase price and take over the return costs, in all other cases the customer has to pay the return costs. If you have received a defective product, please contact us.

Returns from Switzerland and other non EU countries:

Any additional costs such as customs clearance fees or cash on delivery costs and the collection of packages from the customs office will not be paid, we do not accept such packages. Please make sure that you register your return with customs for free circulation under customs and tax law or pay customs beforehand when returning something to us.